Some customers had difficulties managing teams for all services individually and requested global teams. So instead of a team per service, they would create the team once, and it would be available for all services automatically. We listened, and we are happy to introduce global teams now.

This functionality can be found in the account settings, and it is accessible only by admin and user roles. Therefore, if you are not part of one of those two roles, you would not see it in your menu.

When you access this functionality, you will see the list of existing teams. Just after the registration, you have one team. It is a global one, based on your company's name. A global team is a team that is available to all users. You do not need to add members to this team.

From here, you can create a new team. The number of teams you can create is based on your subscription. Please see the pricing page and your account type to find out how many teams you can create. To create a team, you press the button to create one.

Add the team name and description. As you can see in the image above, here is where you can make the team global.

Global team - all customers are members.
Non-global team - you have to manage the list of members with access to this team.

When the team is created, you will be moved back to the list again and see the team there now. From here, you can manage the team members or finish with what you have and continue your work. If you want to add members, click the members' button and add as many as you wish.

Select a user's name from the list you want to add and click the ADD MEMBER button. All work is done now.

From now on, you don't have to create a team per service and manage membership. Just one team, and it is available to all services right away.

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